THE CABANA β TERMS, POLICIES & GOOD VIBES
Welcome to The Cabana β your go-to spot for beach days, sunny escapes, and laid-back style. We keep things easy, fair, and transparent so you can shop stress-free.
π 1. The Basics
By cruising our site or shopping with us in-store, youβre agreeing to the policies below. They help us keep everything running smooth for everyone.
We may tweak these from time to time β the version posted when you order is the one that applies.
π¦ 2. Order Confirmation & Tracking
Once you place an order, youβll get a confirmation email. When it ships, weβll send tracking so you can follow it all the way to your doorstep.
If you donβt see our emails, check your spam folder β sometimes they wipe out there.
After your order leaves us, the courier has the latest updates.
π 3. Shipping
We hustle to get your gear out fast:
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In-stock items ship within 24β48 business hours
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Carriers: Canada Post, UPS, Purolator & Canpar
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Free shipping orders go with the best carrier for your location
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Delivery times are estimates β sometimes waves (and life) donβt move perfectly on schedule
π§οΈ Carrier Delays
Weather, customs, or service slowdowns are out of our hands once your package ships.
π Shipping Address
Double-check your address at checkout β incorrect info can send your order on an unexpected adventure.
π¬ Delivered Packages
Once a package is marked delivered, itβs considered in your hands. If somethingβs off, check with neighbors or your local courier ASAP.
π 4. International Orders
We ship worldwide π
Duties, taxes, and customs fees are set by your country and are the customerβs responsibility. If a package is refused due to unpaid fees, original shipping costs arenβt refundable.
πΈ 5. Lost or Damaged Shipments
If your order shows up looking like it wiped out, email customerservice@thecabana.ca within 48 hours with photos of the item and packaging β weβll help sort it out.
If a parcel goes missing, the carrier must confirm itβs lost before we can move forward.
β 6. Order Cancellations
Need to pull the plug? Email us ASAP. We can cancel orders before they ship. Once shipped, they follow our return policy.
π 7. Returns & Exchanges
We want you stoked with your purchase.
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Email returns@thecabana.ca to start
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Items must be back within 14 days of delivery
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Return shipping is the customerβs responsibility
Items must be:
β Unworn & unwashed
β No stains, smells, makeup, deodorant, self-tan, or pet hair
β Tags attached
β Original condition
π Swimwear
For hygiene reasons, swim must have the liner intact and show zero signs of wear.
π« Final Sale
Items 30% off or more, jewelry, eyewear, underwear, and marked final sale items canβt be returned.
Shipping fees arenβt refundable.
𧡠8. Fit & Care
Every bodyβs built different β size charts are guides, not guarantees.
Follow care instructions to keep your gear looking fresh. We canβt cover shrinkage, fading, chlorine/salt wear, or washing mishaps.
π² 9. Pricing Slip-Ups
Mistakes happen (weβre human). If pricing or product info is incorrect, we may cancel the order.
π 10. Fraud Protection
For everyoneβs safety, we may cancel or hold orders that look suspicious or unauthorized.
π 11. Gift Cards
Gift cards never expire and can be used in-store or online. Treat them like cash β we canβt replace lost or stolen ones.
πΈ 12. Our Content
All photos, logos, and designs belong to The Cabana. Please donβt use them without permission.
βοΈ 13. Liability
To the extent allowed under Canadian law, weβre not responsible for indirect or unexpected damages from product use or site access.
π€ 14. Indemnification
Customers agree not to hold The Cabana responsible for issues caused by misuse of products or breaking these terms.
πͺοΈ 15. Things Beyond Our Control
Natural disasters, government rules, supply chain chaos β sometimes life throws a rogue wave. We arenβt liable for delays caused by these events.
π¨π¦ 16. Governing Law
These policies are governed by the laws of Canada and Ontario.
π PRIVACY POLICY (THE SAFE & SECURE STUFF)
Your info is safe with us.
We collect details like name, address, email, and order history to:
β Ship your order
β Provide support
β Improve your experience
β Send marketing (only if you say yes)
We follow Canadaβs PIPEDA privacy standards.
We share info only with trusted partners like Shopify, payment processors, shipping carriers, and marketing tools to run our business. We never sell your data.
Payments are encrypted and secure. We donβt store credit card numbers.
Cookies help our site function and show you relevant content. You can turn them off in your browser.
You can request access, corrections, or deletion of your info anytime.
π§ EMAIL & SMS
By signing up, youβre agreeing to marketing messages under Canadaβs anti-spam laws (CASL). You can bail anytime using unsubscribe links or replying STOP.
π¬ IN-STORE POLICY
Returns within 14 days for store credit only.
No cash refunds.
Store credits never expire.
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